FAQ

🌍 INTERNATIONAL SHIPPING

• International shipments are made via Liberty Express or DHL. Delivery time varies depending on the destination country, and so does the cost. You can contact us to verify availability and shipping costs to your country before checking out.
• Delays may occur due to customs, holidays, or weather conditions; we are not responsible for these delays.
• The customer is responsible for any import taxes or duties.
• Once your order is shipped, you will receive a tracking number.
• Orders are processed within 12 to 24 hours after payment confirmation.

🤍 Please check if we ship to your country before placing your order.

We do not accept returns on international orders.

💭 OTHER FREQUENTLY ASKED QUESTIONS

What materials are your products made of?
925 Sterling Silver and 18K Gold-Plated Stainless Steel.

What does our packaging include?
✦ Elegant paper bag or box
✦ Jewelry pouch
✦ Soft jewelry cleaning cloth
✦ Presentation and care card

At checkout, please let us know if you’d like each item packaged separately (ideal if you purchased more than one).