Exchanges and Returns

APPLIES ONLY IN VENEZUELA

• Return Period: Customers have 7 days from the date of purchase to request a return. After this period, we will not be able to accept returns.
• Product Conditions: To proceed with a return, the product must be in its original condition, unused, and include all packaging and accessories. The item must be returned in the same condition it was delivered.

Return Process:

a. Shipping error: If the mistake was ours (i.e., we sent the wrong product), we will cover the return shipping cost.

b. Product exchange: If the customer wishes to exchange the item for another, the shipping cost must be covered by the customer.

Refund: Once we receive the returned product and verify that it meets our conditions, we will process the corresponding refund. The refund will be issued in Bs.

Exceptions: Products on special offer or discount are not eligible for return.